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{"id":5777,"date":"2024-08-07T06:21:40","date_gmt":"2024-08-07T06:21:40","guid":{"rendered":"https:\/\/togoenlive.tg\/?p=5777"},"modified":"2024-08-07T06:21:40","modified_gmt":"2024-08-07T06:21:40","slug":"larcep-en-campagne-decoute-des-populations-du-08-au-23-aout","status":"publish","type":"post","link":"https:\/\/togoenlive.info\/larcep-en-campagne-decoute-des-populations-du-08-au-23-aout\/","title":{"rendered":"L’ARCEP en campagne d\u2019\u00e9coute des populations du 08 au 23 ao\u00fbt"},"content":{"rendered":"
L\u2019Autorit\u00e9 de r\u00e9gulation des communications \u00e9lectroniques et des postes (ARCEP) pr\u00e9voit le lancement d\u2019une tourn\u00e9e nationale d\u2019information des consommateurs sur leurs droits et devoirs vis-\u00e0-vis des op\u00e9rateurs de communication. Cette initiative, quatri\u00e8me du genre, est programm\u00e9e du 08 au 23 ao\u00fbt prochains.<\/p>\n
Pendant cette campagne, l\u2019ARCEP mettra un point d\u2019honneur \u00e0 se rapprocher des consommateurs pour leur expliquer ses missions et ses r\u00f4les en mati\u00e8re de r\u00e9gulation des services de communication. Les \u00e9changes ne seront pas seulement informatifs, ils offriront \u00e9galement une plateforme d\u2019\u00e9coute o\u00f9 les consommateurs pourront exprimer leurs pr\u00e9occupations et soumettre des plaintes sur place.<\/p>\n
La tourn\u00e9e sera \u00e9galement consacr\u00e9e \u00e0 la vulgarisation des proc\u00e9dures appropri\u00e9es pour le d\u00e9p\u00f4t de plaintes. Les consommateurs seront initi\u00e9s aux diff\u00e9rentes \u00e9tapes \u00e0 suivre afin de faire valoir leurs droits.<\/p>\n
L\u2019\u00e9quipe de sensibilisation comprendra donc des responsables des op\u00e9rateurs de t\u00e9l\u00e9phonie mobile notamment Moov Africa-Togo et Togocom.<\/p>\n
Selon Ouro Agoro Kader, directeur juridique et de la Protection des consommateurs \u00e0 l’ARCEP, l\u2019objectif est de permettre aux op\u00e9rateurs de r\u00e9pondre directement aux questions et pr\u00e9occupations des abonn\u00e9s concernant leurs services.<\/p>\n
Cette tourn\u00e9e ne se limitera pas \u00e0 la relation entre le r\u00e9gulateur et les consommateurs. Des rencontres avec les autorit\u00e9s communales seront \u00e9galement organis\u00e9es pour discuter des strat\u00e9gies de partenariat entre les op\u00e9rateurs et les municipalit\u00e9s, notamment en ce qui concerne les d\u00e9marches administratives.<\/p>\n
\u00ab Elle va se d\u00e9rouler dans un format de dialogue et contribuera sans aucun doute \u00e0 am\u00e9liorer la qualit\u00e9 des services offerts et \u00e0 promouvoir un environnement r\u00e9gul\u00e9 b\u00e9n\u00e9fique \u00e0 tous\u00a0\u00bb, informe l\u2019ARCEP.<\/p>\n","protected":false},"excerpt":{"rendered":"
L\u2019Autorit\u00e9 de r\u00e9gulation des communications \u00e9lectroniques et des postes (ARCEP) pr\u00e9voit le lancement d\u2019une tourn\u00e9e nationale d\u2019information des consommateurs sur leurs droits et devoirs vis-\u00e0-vis des op\u00e9rateurs de communication. Cette initiative, quatri\u00e8me du genre, est programm\u00e9e du 08 au 23 ao\u00fbt prochains. Pendant cette campagne, l\u2019ARCEP mettra un point d\u2019honneur \u00e0 se rapprocher des consommateurs …<\/p>\n","protected":false},"author":2,"featured_media":5779,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[40,26],"tags":[],"class_list":["post-5777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite","category-societe"],"yoast_head":"\n