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Le salon de la Relation Client se veut \u00eatre un rendez-vous annuel qui r\u00e9unit les experts, les professionnels de la relation client et les entreprises de la sous-r\u00e9gion.<\/p>\n

Face aux d\u00e9fis de la satisfaction et de la gestion de la relation client, ce salon offre un espace unique o\u00f9 les entreprises peuvent d\u00e9couvrir des innovations, \u00e9changer sur les meilleures pratiques et cr\u00e9er des synergies pour am\u00e9liorer la qualit\u00e9 de leurs services clients.<\/p>\n

L\u2019\u00e9dition de cette ann\u00e9e mettra en lumi\u00e8re l\u2019importance cruciale de l\u2019\u00e9l\u00e9ment humain dans l\u2019optimisation de l\u2019exp\u00e9rience client.<\/p>\n

\u00ab A une \u00e9poque o\u00f9 la technologie occupe une place centrale, il est essentiel de se rappeler que les relations humaines demeurent le fondement d\u2019une interaction client r\u00e9ussie \u00bb, a expliqu\u00e9 Yawo Atiah, pr\u00e9sident du comit\u00e9 d\u2019organisation.<\/p>\n

Le Salon est ouvert aux experts, consultants, entreprises, professionnels, \u00e9tudiants, fournisseurs de solutions technologiques, centres d\u2019appels, investisseurs internationaux, repr\u00e9sentants et institutions gouvernementales. Environ 400 participants y sont attendus. Les participants doivent acheter soit un ticket standard \u00e0 25 000 FCFA, soit un ticket VIP \u00e0 40 000 FCFA ou encore un ticket sp\u00e9cial pour les conseillers et charg\u00e9s client\u00e8les \u00e0 15 000 FCFA.<\/p>\n

Le th\u00e8me central sera segment\u00e9 en des sous-th\u00e8mes qui seront d\u00e9cortiqu\u00e9s par les experts venus du B\u00e9nin, de la C\u00f4te d\u2019Ivoire, du S\u00e9n\u00e9gal et de la France.<\/p>\n

L\u2019accent sera mis particuli\u00e8rement sur le r\u00f4le des conseillers, des charg\u00e9s client\u00e8les, des commerciaux, des responsables marketing dans la vie et la p\u00e9rennisation des entreprises; le traitement qui est r\u00e9serv\u00e9 \u00e0 tous ces acteurs et ce qui devrait l\u2019\u00eatre normalement.<\/p>\n

L\u2019opportunit\u00e9 sera donn\u00e9e aux entreprises technologiques de la place de parler des solutions qu\u2019ils ont \u00e0 leur disposition et qui font d\u00e9j\u00e0 leurs preuves pour aider les autres entreprises dans la gestion client\u00e8le.<\/p>\n

\u00c9galement au menu, des petites conf\u00e9rences au cours desquelles les entreprises peuvent demander \u00e0 \u00eatre coach\u00e9es directement ou indirectement avant la grande conf\u00e9rence, des \u00e9changes de contacts (r\u00e9seautage), des expositions des entreprises dans le jardin de l\u2019h\u00f4tel et un grand d\u00eener de la Relation Client.<\/p>\n

La grande innovation de l\u2019\u00e9dition de cette ann\u00e9e, c\u2019est l\u2019\u00e9lection du meilleur service client de 2024 au Togo. L\u2019entreprise offrant le meilleur service client sera \u00e9lue par les participants parmi la vingtaine d\u2019entreprises retenue par le comit\u00e9 d\u2019organisation.<\/p>\n

\n","protected":false},"excerpt":{"rendered":"

La 2\u00e8 \u00e9dition du Salon de la Relation Client a \u00e9t\u00e9 lanc\u00e9e samedi \u00e0 Lom\u00e9. Ax\u00e9 sur le th\u00e8me: \u00ab Optimiser l\u2019exp\u00e9rience client, l\u2019humain au c\u0153ur de la strat\u00e9gie \u00bb, cet \u00e9v\u00e8nement entend promouvoir les meilleures pratiques de gestion des clients. Il est pr\u00e9vu le 3 ao\u00fbt prochain \u00e0 l\u2019h\u00f4tel Onomo \u00e0 Lom\u00e9. Le salon …<\/p>\n","protected":false},"author":2,"featured_media":4414,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[40,25],"tags":[],"class_list":["post-4402","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite","category-economie"],"yoast_head":"\nParticipez au 2\u00e8 Salon de la Relation Client le 3 ao\u00fbt \u00e0 Lom\u00e9<\/title>\n<meta name=\"description\" content=\"La 2\u00e8 \u00e9dition du Salon de la Relation Client a \u00e9t\u00e9 lanc\u00e9e samedi \u00e0 Lom\u00e9. 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