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{"id":4377,"date":"2024-06-22T06:11:16","date_gmt":"2024-06-22T06:11:16","guid":{"rendered":"https:\/\/togoenlive.tg\/?p=4377"},"modified":"2024-06-22T06:59:38","modified_gmt":"2024-06-22T06:59:38","slug":"administration-publique-les-togolais-sont-ils-satisfaits-des-services","status":"publish","type":"post","link":"https:\/\/togoenlive.info\/administration-publique-les-togolais-sont-ils-satisfaits-des-services\/","title":{"rendered":"Administration publique: les Togolais sont-ils satisfaits des services ?"},"content":{"rendered":"<p style=\"text-align: justify;\">Une chose est d&rsquo;assurer des services publics aux citoyens. Une autre est que ces services soient appr\u00e9ci\u00e9s et jug\u00e9s utiles par les principaux b\u00e9n\u00e9ficiaires. Au Togo, une ribambelle de services est fournie aux contribuables par l&rsquo;administration publique. Mais sont-ils satisfaits de ces services\u00a0 ?<\/p>\n<p style=\"text-align: justify;\">La satisfaction des administr\u00e9s par rapport aux services offerts par l&rsquo;administration varie en fonction de plusieurs facteurs: la qualit\u00e9 des services, leur accessibilit\u00e9, l&rsquo;efficacit\u00e9, la transparence et la confiance dans les institutions gouvernementales, tous \u00e9tant des \u00e9l\u00e9ments \u00e0 consid\u00e9rer.<\/p>\n<p style=\"text-align: justify;\">Dans son \u00e9lan de modernisation, le Togo s&rsquo;est jur\u00e9 de rendre ad\u00e9quates toutes ses institutions afin qu&rsquo;elles garantissent une qualit\u00e9 dans la d\u00e9livrance des services, que ce soit dans les domaines tels que la sant\u00e9, l&rsquo;\u00e9ducation, les infrastructures, l&#8217;emploi, la justice, etc.<\/p>\n<p style=\"text-align: justify;\">Dans le syst\u00e8me judiciaire, par exemple, les autorit\u00e9s d\u00e9livrent depuis quelques ann\u00e9es maintenant l&rsquo;extrait du casier judiciaire apr\u00e8s une demande en ligne.<\/p>\n<p style=\"text-align: justify;\">Aussi, la demande du duplicata du certificat de nationalit\u00e9 est faisable dor\u00e9navant dans les communes, aupr\u00e8s des mairies. Plus besoin de se d\u00e9placer jusque dans la ville pour avoir acc\u00e8s au document, avec tous les tracas que cela impliquait.<\/p>\n<p style=\"text-align: justify;\">Des ann\u00e9es plut\u00f4t, beaucoup de d\u00e9marches \u00e9taient encore non d\u00e9mat\u00e9rialis\u00e9es. Maintenant, on peut cr\u00e9er son entreprise en quelques heures seulement en ligne, sur le site du Centre de formalit\u00e9s des entreprises. De plus de 262\u00a0000 francs, les frais de cr\u00e9ation ne s&rsquo;\u00e9l\u00e8vent qu&rsquo;\u00e0 environ 30\u00a0000 francs CFA maintenant pour les nationaux.<\/p>\n<p style=\"text-align: justify;\">L&rsquo;accessibilit\u00e9 des services gouvernementaux, ind\u00e9pendamment de leur lieu de r\u00e9sidence, de leur origine ethnique, de leur statut socio\u00e9conomique ou de leur appartenance politique, s\u00e9duit. Le portail national des services digitalis\u00e9s accueille chaque jour plusieurs internautes qui tentent d&rsquo;accomplir diff\u00e9rentes proc\u00e9dures.<\/p>\n<p style=\"text-align: justify;\">Avec la digitalisation, de juin 2022 \u00e0 octobre 2023, plus de 136 446 demandes ont \u00e9t\u00e9 effectu\u00e9es sur le portail accessible \u00e0 l&rsquo;adresse <a href=\"https:\/\/service-public.gouv.tg\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/service-public.gouv.tg\/&amp;source=gmail&amp;ust=1719122671614000&amp;usg=AOvVaw3H1OtGcP2of7uG5WCz-g5Z\">https:\/\/service-public.gouv.<wbr \/>tg\/<\/a>. C&rsquo;est la preuve d&rsquo;une adh\u00e9sion populaire et d&rsquo;une adoption massive par les usagers.<\/p>\n<p style=\"text-align: justify;\">Ce sont autant d&rsquo;autres qualit\u00e9s port\u00e9es par les services de l&rsquo;administration. Faut-il le rappeler, un r\u00e9cent rapport de la Banque mondiale (Women, Business and the Law 2024) a salu\u00e9 le mode de gouvernance \u00e9conomique togolaise qui est strat\u00e9gique et convenable aux habitants. Justement, les habitants eux-m\u00eames ne manquent pas de souligner la gestion tr\u00e8s inclusive que font les autorit\u00e9s du pays.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Une chose est d&rsquo;assurer des services publics aux citoyens. Une autre est que ces services soient appr\u00e9ci\u00e9s et jug\u00e9s utiles par les principaux b\u00e9n\u00e9ficiaires. Au Togo, une ribambelle de services est fournie aux contribuables par l&rsquo;administration publique. Mais sont-ils satisfaits de ces services\u00a0 ? La satisfaction des administr\u00e9s par rapport aux services offerts par l&rsquo;administration &hellip;<\/p>\n","protected":false},"author":2,"featured_media":4383,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[40,26],"tags":[],"class_list":["post-4377","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite","category-societe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Administration publique: les Togolais sont-ils satisfaits des services ?<\/title>\n<meta name=\"description\" content=\"Une chose est d&#039;assurer des services publics aux citoyens. 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